Notification about the dispute
We will notify you by email/telephone about the dispute, mentioning the payment ID and the reason of chargeback, if provided by the bank.
Review the chargeback
In order to represent the chargeback, review the chargeback and explain to us the chain of events that took place.
In case the goods/services have not been provided, review the issue and let us know if the customer is willing to accept the goods/services.
In case the goods/services have been provided, share the proof of deliveries, invoices, any other authorised proof of product/service delivery.
In case of a duplicate payment made, let us know so we can ask the bank to refund the amount back to the cardholder.
Share all documents as per the requirement of the bank with us. We will represent the dispute on your behalf.