What’s new at Razorpay Thirdwatch?
How does Thirdwatch
supercharge your Shopify store?
Identify non-deliverable addresses before shipping, improve success rates and increase revenue.
Detect risky and fraud orders which pose a high risk of RTO and substantially cut down on RTO losses.
Return to Origin (RTO) and fraud orders may contribute up to 50% of your e-commerce orders. Keep RTO rates at bay with Thirdwatch!
How does
Thirdwatch work?
The AI engine processes all orders directly on your Shopify store. It flags low-risk orders as ‘green’ and high-risk orders as ‘red’. Red-flagged orders can be then approved or rejected depending on the risk reasons.

Green Flagged Orders

The green flagged orders are successfully shipped to the customers
Mb-green-orders-mob
The green flagged orders are successfully shipped to the customers
green-orders

Approved Red Flagged Orders

The business owner reviews the risk reasons and approves the orders. They are shipped successfully to the customer.
MB-approved-red-mob
The business owner reviews the risk reasons and approves the orders. They are shipped successfully to the customer.
approved-red

Rejected Red Flagged Orders

The business owner reviews the risk reasons and rejects the orders.
MB-rejected-red-mob
The business owner reviews the risk reasons and rejects the orders.
rejected-red
Why should you
choose Thirdwatch?
Thirdwatch offers multiple features to successfully help keep RTO rates in check, increase success rates and reduce Cash on Delivery fraud. Make smarter decisions and improve your profitability.
LocationShipping Address Verification
Identify incomplete and non-deliverable addresses
alertRisky Order Profiling
Filter out fraudsters with Artificial Intelligence
stackAdvanced Dashboard Analytics
360-degree RTO and fraud insights in one place
rackModel Customization
ML algorithms localised to suit your business
automationIntelligent Automation
Automate actions on red flagged orders
Do more with
Thirdwatch Apps!
Reviewing red flagged risky orders may seem daunting. Use the Thirdwatch Apps for an additional layer of confirmation.
order-confirmationOrder Confirmations
Double check risky orders with the customer before shipping, through SMS, IVR or WhatsApp and increase success rates.
prepay-codPrePay CoD
Convert risky CoD orders to prepaid by sending Payment Links. Configure discounts, set reminders, automate payment status and more!
Explore the
Thirdwatch library!
Exclusive e-commerce stories, customer testimonials, new product launches and all our exciting updates!
How does Thirdwatch leverage
Artificial Intelligence?
Thirdwatch uses the following Machine Learning algorithms to help make smarter shipping decisions for your business.
Partner-1
Address Deliverability Model
Leverages Deep Learning and Natural Language Processing for evaluating address completeness
Partner-2
User Behaviour
Analyses past transactions, previous RTO and fraud rates and on website specific patterns of online shoppers
Partner-3
Cross Platform
Harnesses data learnings from multiple e-commerce platforms for detecting delinquent user behaviour
Partner-4
Device Fingerprinting
Profiles fraudulent users who use fake accounts, email IDs, phone numbers etc at a device level across platforms

Double Thumbs Up from Thirdwatch Customers

Only the truth.
No hidden charges.
Choose a plan that suits your business needs. No Setup or Maintenance Fees.

Standard Plan

0.6%
0.3%*
of order value

*Up to a maximum of ?20 for any order size

  • 5-minute onboarding
  • Automate with APIs
  • Real-time synchronization
  • Advanced analytics dashboard
Start 1-Month Free Trial

Start Fighting Fraud with Thirdwatch

Scale your business like never before with India's first ever e-commerce RTO and fraud solution.

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